Question 1

Can I add more items afterwards?

Accepted Answer

Unfortunately it is not possible to integrate different orders or add products to an order after the purchase confirmation. If the desired products are still available (you will need to check that the offers are still active and that the products are not "sold out") we advise you to place a new order and then request the cancellation of the first order by contacting customer service within 1 hour after receiving the order confirmation email

Question 2

How can I place an order on Caleffionline.it?

Accepted Answer

"

To buy a product you do not need to register at Caleffionline.it, just follow these simple steps:
1. search the product of your interest
2. select size and colour
3. add product to cart
4. enter your personal details and the shipping address to which you want to send the package
5. choose the payment method
Placing an order on our website is quick and easy. What are you waiting for?

"

Question 3

Can I add more items afterwards?

Accepted Answer

Unfortunately it is not possible to integrate different orders or add products to an order after the purchase confirmation. If the desired products are still available (you will need to check that the offers are still active and that the products are not "sold out") we advise you to place a new order and then request the cancellation of the first order by contacting customer service within 1 hour after receiving the order confirmation email

Question 4

Can I change the shipping adress after placing the order?

Accepted Answer

The modification of an order cannot be carried out independently. If you would like to try such a change please contact customer support here.

Question 5

Which are the accepted payment methods?

Accepted Answer

On caleffionline.it you can easily pay through one of the following methods:
• Credit card (Visa, Mastercard, American Express)
• Paypal
• Payment on delivery (this payment option is only available for orders not exceeding €1000 in value and involves an additional cost of €3.40.)
• Klarna (Payment by installments and Direct Bank Transfer)

Question 6

My products come with warranty?

Accepted Answer

All products purchased on Caleffionline.it are covered by warranty in accordance with the law. If a product is found to be defective or broken, please contact customer support by sending an email. We will be happy to help you and find a solution to the problem as quickly as possible.

Question 7

Is it possible to cancel an order?

Accepted Answer

To cancel an order you must send an email to negozio@caleffionline.it specifying the order number no later than 1 hour after confirmation.

Question 8

Will i receive the item as I see it in the picture?

Accepted Answer

The images on the site faithfully represent our products.
Variations in color from the monitor to reality may be attributable to subjective perceptions, screen settings or lighting of the environment in which the photo was taken.

Question 9

Can I change the shipping adress after placing the order?

Accepted Answer

The modification of an order cannot be carried out independently. If you would like to try such a change please contact customer support here.

Domande Frequenti

How to buy