Privacy Policy

Privacy policy regarding the processing of personal data

Date of publication: 28/01/2019

Dear User,

Caleffi S.p.A. Caleffi S.p.A. provides you with this information regarding the processing of personal data of Users consulting the website www.caleffionline.com (the "Website") pursuant to Article 13 of EU Regulation no. 679/2016 on the protection of personal data (the "Regulation").

This information is provided only for the Site and not for other websites that may be consulted by the User through links.

Please note that the Site makes use of COOKIES as better specified in the relevant cookie policy at the end of this statement.

Data Controller

The data controller of personal data is Caleffi S.p.A., with registered office in via Belfiore n. 24, 46019 Viadana (MN), C.F. and VAT no. 00154130207, PEC caleffispa@pec.caleffionline.it, tel. 0375 7881, fax 0375788288 (hereinafter the "Data Controller" or the "Company" or "Caleffi").

Purpose and legal basis of personal data processing, nature and consequences of failure to provide data

1. Purpose and legal basis of personal data processing, nature and consequences of failure to provide data

The personal data relating to the User that Caleffi collects and processes through the User's access to the Website are those data that the User has freely and spontaneously provided for the purposes indicated below.

This data concerns: name, surname, date of birth, sex, home address, shipping address, home telephone number, mobile phone number and personal email address ("Personal data").

Caleffi also informs you that the computer systems and software procedures used to operate the Website acquire, during their normal operation, certain data whose transmission is implicit in the use of Internet communication protocols. This information is not collected in order to be associated with identified interested parties, but by its very nature could, through processing and association with data held by third parties, make it possible to identify Users. This category of data includes the IP addresses or domain names of the computers used by Users who connect to the site, the URI (Uniform Resource Identifier) notation addresses of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the User's operating system and IT environment. This data is used for the sole purpose of obtaining anonymous statistical information on the use of the Site and to check its correct functioning.

Caleffi also informs you that the data relating to the credit card (card number, holder, expiry date, security codes) that will be requested from the User to make an online purchase of the products on sale on the Site will be acquired by the payment service provider who will act as the autonomous Data Controller. This data will be acquired in encrypted format and in compliance with the security requirements set out in industry certifications. Caleffi will only keep track of the last four digits of the credit card number and its expiry date, as well as the log files and IP addresses used during the finalisation of the purchase, in order to prevent and ascertain possible frauds in online transactions.

Your Personal Data will be processed, as the case may be, for the following purposes:

1. Website registration;
2. conclusion, execution and operational management of the contract of sale of goods through the Site, as well as for the purposes strictly connected, related, derived and instrumental to the sale (e.g. selection of products, sending of orders and their acceptance, delivery and possible exercise of the right of withdrawal and consequent withdrawal of the goods, as well as any other fulfilment provided for in the terms of sale);
3. fiscal and administrative-accounting;
4. sending email communications aimed at promoting the sale of products similar to those already purchased by the User, without prejudice to the User's right to object at any time;
5. subscription to the commercial Newsletter containing marketing communications, news, information and updates on products and services, offers, discount coupons, promotions and special events by Caleffi;
6. sending - by postal service or by text message, email, telemarketing and the like - other commercial/marketing communications relating to products marketed by Caleffi and, specifically, offers, news, discount coupons, promotions and special events;
7. analysis of the User's preferences and consumption habits and processing of the User's personal preferences and interests by means of automated tools and the transmission of personalised offers through the Site;
8. replying to any communication sent to the Controller, including through the Site, or by email or telephone line, to report problems and/or to forward requests (including requests for assistance) or comments on products

When Personal Data are collected for the above-mentioned purposes, specific information will be provided in the relevant sections of the Site, pursuant to Article 13 of the Regulation, and the relevant processing consents will be requested where required.

The provision (and related processing) of Personal Data:

• is necessary for the purposes set out in paragraph 2 (i), (ii) and (iii), in order to allow the Company to comply with the User's request for registration to the Site and to fulfil its contractual and/or legal obligations. Therefore, failure to provide such information would make it impossible for you to navigate in the reserved areas of the Site, to proceed with the purchase of the desired products, to obtain delivery, the eventual return of the products as well as any other fulfilment foreseen in the conditions of sale;;
• is optional for the purposes set out in paragraph 2 (iv), it being understood that the relevant processing does not require your prior consent, given the legitimate interest of the Controller in sending email communications aimed at promoting the sale of products similar to those you have already purchased on the Site. However, if you refuse the use of your Personal Data - by exercising your right to opt-out - for the forwarding of such future communications, this will have no effect on your ability to proceed with the purchase of the desired products, but it will prevent you from receiving information and/or commercial communications relating to Caleffi products similar to those you have already purchased;
• is optional for the purposes set out in paragraphs 2 (v), (vi) and (vii) and the relevant processing is only allowed with your prior consent. Failure to provide Personal Data (and related processing) for these purposes will have no effect on your ability to proceed with the purchase of the products you desire, but will prevent you from receiving the commercial newsletter and other commercial/marketing communications, possibly personalised, relating to Caleffi and Caleffi products;
• is necessary for the purposes set out in paragraph 2 (viii), in order to allow the Company to respond to the communications and/or requests received. Therefore, failure to provide (and process) Personal Data for said purposes would make it impossible for the Data Controller to provide replies to the communications and/or requests sent by you.

It should be noted, therefore, that any processing of Personal Data takes place on the basis of a lawful 'justification' (or legal basis) for the processing. In particular, the processing of Personal Data is justified on the basis of one or more of the following assumptions::

• the processing is necessary for the fulfilment of a contract/agreement with the User or to carry out activities requested by the User;
• processing is based on the legitimate interest of the Controller;
• processing is based on the prior express consent of the User.

1. Processing methods and storage period

The processing of Personal Data is carried out by means of the operations indicated in Art. 4 no. 2 of the Regulation, namely: collection, recording, organisation, storage, consultation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, cancellation and destruction of data.

Personal Data shall be processed, with the support of telematic, computerized and/or paper means, limited to the purposes set out above and in such a way as to guarantee their security and confidentiality and to prevent their loss, illicit or incorrect use and unauthorized access.

Personal Data will be processed:

• with reference to paragraph 2 (i), until you delete your Account profile from the Site;
• with reference to Paragraphs 2(ii) and (iii), for the time necessary to perform the contractual relationship and for the performance of legal and administrative-accounting obligations incumbent on the Controller for a maximum period of 10 years from the termination of the relationship
• with reference to Section 2 (iv), until you exercise your right to opt out in the manner provided for in Section 8 below;
• with reference to paragraphs 2 (v) and (vi), for a maximum period of 24 months;
• with reference to paragraph 2 (vii), for a maximum period of 12 months;
• with reference to paragraph 2 (viii), for as long as is strictly necessary to achieve the purposes for which they were collected.

In any case, the statute of limitations established for the rights and obligations underlying the processing carried out will be respected.

Please note that, in any event, your Personal Data will be processed by the Data Controller's staff duly appointed and instructed by the Data Controller.

1. Recipients of personal data

Personal Data may be disclosed, strictly in relation to and consistent with the purposes set out above, to the following categories of persons:

• companies belonging to the Caleffi Group for the purposes set out in paragraph 2 (ii) and, in particular, to guarantee adequate support to the User on products bearing trademarks owned by other companies belonging to the Caleffi Group; failure to provide such information may make it impossible to fulfil contractual and/or legal obligations;
• third parties for any activities carried out in outsourcing on behalf of the Controller, including, in particular
  • transport/shipping services
  • mailing services, also aimed at notifying the User of order progress or sending commercial communications/marketing;
  • data analysis services;
  • services for the application management of the Site;
• banks and credit institutions;
• supervisory authorities.

The subjects belonging to the above categories operate in total autonomy, as autonomous data controllers, or as responsible subjects carrying out activities in the interest of the Data Controller. The list of data processors can be requested from the following email address privacy@caleffionline.it (mailto:privacy@caleffionline.it)

1. Transfer of personal data to a third country or international organisation

The Data Controller does not intend to transfer Personal Data to countries outside the European Union.

It is understood, in any case, that the Data Controller - should it become necessary (essentially in consideration of the location of the servers of the third parties called to perform, on behalf of the Data Controller, outsourcing services as set out in paragraph 4 of this information notice) - will be entitled to transfer your Personal Data also outside the EU. In this case, the Data Controller assures, as of now, that the transfer will take place in compliance with the applicable legal provisions, subject to the adoption of the standard contractual clauses as issued by the European Commission.

1. Rights of the data subject

The User - as Data Subject - may exercise the following rights vis-à-vis the Data Controller at any time, where applicable:

Right of access:

(Art. 15 of the Regulation)

obtain confirmation as to whether or not personal data relating to him or her are being processed and, if so, the right to obtain, inter alia, access to those data and to information concerning the purposes of the processing, the categories of personal data concerned and the recipients or categories of recipients to whom the data have been or will be disclosed.

Right of rectification:

(Art. 16 of the Regulation)

((i) obtain the rectification of inaccurate personal data concerning him/her without undue delay and (ii) the integration of personal data, if incomplete.

Right to erasure ('right to be forgotten')

(Art. 17 of the Regulation)

obtain the deletion of personal data concerning him/her without undue delay (the Data Controller is obliged to delete personal data without undue delay in the cases provided for in Article 17 of the Regulation).

Right of restriction of processing:

(Art. 18 of the Regulation)

ottenere la limitazione del trattamento nei casi di cui all’articolo 18 del Regolamento.

Right to data portability:

(Art. 20 of the Regulation)

obtain in a structured, commonly used and machine-readable format the personal data concerning him/her that we hold; right to transmit such data to another controller without hindrance by the controller to whom he/she has provided them in the cases referred to in Article 20 of the Regulation.

Right of objection

(Art. 21 of the Regulation)

object, at any time: (i) on grounds relating to his or her particular situation, to the processing of personal data relating to him or her in accordance with Article 6(1)(e) or (f), including profiling on the basis of those provisions and (ii) if his or her data are processed for direct marketing purposes, including profiling insofar as related to such direct marketing.

The full text of the articles of EU Regulation 679/2016 governing the rights of the data subject can be found at the following link

You will also have the right to withdraw your consent at any time, where it has been given in accordance with this notice. Withdrawal of consent to processing shall not affect the lawfulness of processing carried out on the basis of the consent previously given.

To submit requests relating to the exercise of the rights listed above, the Interested Party may contact the Data Controller (possibly by filling in the form available at the Data Controller's registered office or at the following

link by sending their requests to the Data Controller by registered mail with return receipt to the Data Controller's registered office or by email to privacy@caleffionline.it.

Finally, it should be noted that the data subject has the right to lodge a complaint with the Garante per la Protezione dei dati personali (Data Protection Authority) if he/she considers that the processing concerning him/her violates the requirements of EU Regulation No. 679/2016

Cookie Policy

Dear User,

pursuant to Article 13 of EU Regulation no. 679/2016 ("Regulation"), Caleffi S.p.A., as manager of the website: www.caleffionline.com ("Website") hereby reports the cookie policy adopted.

What cookies are and why we use them

Cookies are short text and number files that sites visited by the User send to his/her terminal (usually in the browser) where they are stored and retransmitted to the same sites the next time the same User visits. When browsing a site, the User may also receive cookies on his/her terminal device that are sent by different sites or web servers (so-called third parties), on which some elements (such as, for example, images, maps, sounds, specific links to pages of other domains) present on the site that the User is visiting may reside. They can be used for different purposes (e.g. carrying out computer authentication, session monitoring, storing information on specific configurations concerning users accessing the server, etc.).

Cookies can be classified respectively according to the entities that use them (first and third party cookies) or according to their function (technical, analytical and profiling cookies).

First-party cookies: these are installed by the operator of the Site (also known as the "publisher").

Third-party cookies: these are installed on the User's terminal equipment by a site other than the one being visited.

In general, cookies can be deactivated completely in your browser at any time.

What cookies are installed on this site?

You can change your browser settings at any time to disable cookies that you do not wish to provide. The procedure is simple and varies depending on the browser you are using. Please note that blocking certain cookies may cause malfunctions when browsing the site. Below you will find how to deactivate cookies on the main browsers:

Deactivate cookies on Mozilla Firefox
Deactivate cookies on Internet Explorer
Deactivate cookies on Google Chrome
Deactivate cookies on Apple Safari

Keeping your personal data 100% secure and giving you total control over it is one of our priorities. Below you will find a summary of the key points of our Privacy Policy, but we suggest you read the document in its entirety.

• If you wish to view, amend or delete any data in our possession, please contact us click here
• If at any time you are interested or have questions about how we handle your and your users' personal information, please contact us click here [Editor's note: It is suggested that this should be brought into line with what is contained in the information notice where Article 6 indicates the address privacy@caleffionline.it for the exercise of data subjects' rights].

Direct technical cookies

These are cookies that serve to carry out navigation or to provide a service requested by the user. They are not used for any other purpose and are normally installed directly by the website owner. For example, these cookies are used to enable the purchasing process, control the security aspects of the web, share site content through social networks
Without the use of these cookies, some operations and functionalities of the site might not work or would be more complex.

• Session cookies: are cookies used by our site to store your browsing session. For example, they are used to identify your shopping cart. These cookies are deleted once you close your browser.
• Persistent cookies: these are cookies that have a predefined lifetime and remain installed even when you leave your browser. For example, cookies that are used to keep your username and password stored.

For more information on the types of technical cookies used visit this page.

Analytical cookies

These cookies are used to measure the number of users who visit our site and to carry out statistical analysis of how these users use our site.
We use this data to improve the products and services we offer on our site and to provide you with a better and more effective shopping experience. For example:

• the measurement of the number of unique visitors for each page/section, which is used to count the number of times the site is visited by a user and the first and last time of their visit. This helps us to understand the most successful categories but also to analyse those pages that show problems, in order to improve the content and offer, enabling the user to have a better shopping experience and a satisfactory service.
• analysing the dates and times of user access to our website in order to avoid data overload and ensure smooth user navigation.
• traffic source analysis, which records the origin of users. This allows us to understand where our users come from: for example, if they found us by typing in our web address directly, if they searched for us on a search engine or for example if they clicked on a site that contained one of our banners. This analysis allows us to evaluate the performance of our advertising campaigns in order to improve the content and provide you with better information and offers.

This site does not use direct analysis cookies, only technical cookies

Direct profiling cookies

profiling cookies are aimed at creating profiles relating to the user and are used in order to provide advertising messages in line with the preferences expressed by the same user. These cookies allow the management, in the most effective way possible, of the advertising spaces in which our site may be contained and allow the user to show personalised messages according to their behaviour. Retargeting and remarketing campaigns, for example, refer to these cookies.

This site does not use direct profiling cookies, only technical cookies.

Third-party cookies

Criteo: Criteo's retargeting and remarketing platform collects and stores through its cookies anonymous information about your browsing habits on our website www.caleffionline.com showing you products you have viewed while browsing other sites. This data will not be used to personally identify you as a visitor to this website.
Criteo cookies can be triggered by a number of domains, including 360yeld.com, adform.net, adnxs.com,advertising.com,angsrvr.com,casalemedia.com,contextweb.com,facebook.com,outbrain.com,liadm.com. The data obtained will be used to improve our offer, without any other use or disclosure to third parties. If you would like to disable this type of behavioural advertising and information about Criteo's technology, please visit this page.

Google:Google offers a number of products to help us administer our ads and websites; including AdSense, AdWords and Google Analytics. When you visit our website some cookies may be sent to your browser. These cookies may be enabled to enable Google's services to serve as a measure of our services and reporting of results. For more information on the types of cookies used by Google, please visit this page.
Google Analytics is an analysis tool that helps us understand how users interact with our site www.caleffionline.com. For more information on the cookies used by Google Analytics, please visit this page.

Tradedobuler:These cookies are used by Tradedoubler's advertising network to measure the effectiveness of caleffionline's marketing campaigns and serve to show personalised ads on other websites. To find out more, visit this page.

Typeform:through the page www.caleffionline.it/lineacortese you can fill in a small satisfaction questionnaire that is used by us in order to provide you with a better service and to collect your requests. The questionnaire is totally anonymous and data collection is handled by Typeform. To consult their privacy policy, visit this page.

Zendesk: Our chat service, when used, sets cookies to store and identify a device over several visits. It also allows you to remember to disable it and stop using cookies.For an overview of Zendesk, visit this page.

Facebook: We use Facebook cookies to understand the effectiveness of our advertising campaigns on Facebook and to compare the performance of these campaigns with ads on other websites and applications. For more information about Facebook's privacy policy, visit this page.

Google Tag Manager:We use Google Tag Manager to place the other cookies listed in this document on our website and services. For more information about their privacy policy, please visit this page.

Optinmoster:We use optinmosters to propose personalised content based on your behaviour within our site. For more information about their privacy policy, please visit this page.

Further information on the processing of personal data carried out on the site

For further information on the processing of personal data collected on this site carried out by Caleffi SpA, please consult the information provided pursuant to Article 13 of EU Regulation no. 67972016 at link.