Caleffi | General Terms and Conditions of Sale

General Terms and Conditions of Sale

The following Terms govern the use of this Application, and any other Agreement or legal relationship with the Owner, in a legally binding manner. The capitalized words are defined in the relevant section dedicated to this document.

The User is required to carefully read this document.

This Application is provided by: Caleffi S.p.a - Via Belfiore, 24 - 46019 Viadana (Mantova) Owner’s contact email: customer.care@caleffionline.com (mailto:customer.care@caleffionline.com)

"This Application" refers to:

This website, including its subdomains and any other website through which the Owner provides their Service;
The Service;
Any application, sample files and content, source code, scripts, instruction sets, or software included as part of the Service, as well as any related documentation;

The following documents are incorporated by reference in these Terms:

What the user should know at a glance

The Service/this Application is intended solely for Consumers.
The right of withdrawal applies only to European Consumers. The right of withdrawal, commonly referred to as the "right of withdrawal" in the UK, is consistently referred to as "right of withdrawal" within this document.

TERMS OF USE Unless otherwise specified, the terms of use described in this section apply in general when using this Application. In specific scenarios, individual or additional terms of use or access may apply and in such cases, they are further indicated within this document.

By using this Application, Users confirm that they meet the following requirements:

Users must qualify as Consumers;

ACCOUNT REGISTRATION To use the Service, Users may register or create a User account by providing all required data or information fully and truthfully. Users may also use the Service without registering or creating a User account, however, this may cause limited availability of certain features or functions.

Users are responsible for the confidentiality and security of their access credentials. For this reason, Users are required to choose passwords that meet the highest security standards allowed by this Application.

By registering, Users agree to be fully responsible for all activities that occur under their username and password. Users must immediately and unequivocally inform the Owner through the contact details provided in this document if they believe their personal information, including but not limited to, User accounts, access credentials, or personal data, has been violated, improperly disclosed, or stolen.

Conditions for account registration User account registration on this Application is subject to the conditions described below. By registering, the User agrees to meet these conditions.

Accounts registered by bots or any other automated method are not allowed.
Unless otherwise specified, each User must register a single account.
Unless explicitly allowed, a User account may not be shared with others.

Account closure Users can close their account and stop using the Service at any time by proceeding as follows:

Using the tools provided for account closure on this Application.
Contacting the Owner directly using the contact details provided in this document.

Account suspension and deletion The Owner reserves the right to suspend or close the User’s account at any time and without notice, at its sole discretion, in the following cases:

The User has violated these Terms;
The access or use of this Application by the User may cause damage to the Owner, other Users, or third parties;
The User’s use of this Application may violate laws or regulations;
In case of investigation through legal action or government involvement;
The account or its use is considered, at the Owner’s sole discretion, inappropriate, offensive, or in violation of these Terms.

Suspension or deletion of User accounts will not entitle the User to any request for compensation, damages, or refunds. Suspension or deletion of accounts for causes attributable to the User does not exempt the User from paying any applicable fees or prices.

CONTENT OF THIS APPLICATION Unless otherwise specified or clearly recognizable, all content available on this Application is owned or provided by the Owner or its licensors. The Owner strives to ensure that the content provided on this Application does not violate any applicable law or third-party rights. However, this may not always be possible.

Users may not use such content in any way that is not necessary or implied in the correct enjoyment of the Service.

ACCEPTABLE USE This Application and the Service may only be used within the scope of what they are provided for, under these Terms and the applicable law. Users are solely responsible for ensuring that their use of this Application and/or the Service does not violate any law, regulation, or third-party rights.

Therefore, the Owner reserves the right to take every appropriate measure to protect its legitimate interests, including denying Users access to this Application or the Service, terminating contracts, reporting to the competent authorities—such as judicial or administrative authorities—any misconduct committed by Users through this Application or the Service whenever Users engage or are suspected of engaging in any of the following activities:

Violating laws, regulations, and/or these Terms;
Violating third-party rights;
Significantly harming the legitimate interests of the Owner;
Offending the Owner or any third party.

SALE TERMS AND CONDITIONS PAID PRODUCTS Some Products provided on this Application, as part of the Service, are provided for payment. The fees, duration, and conditions applicable to the purchase of such Products are described below and in the dedicated sections of this Application.

PRODUCT DESCRIPTION Prices, descriptions, or availability of Products are listed in their respective sections of this Application and are subject to change without notice. Although Products on this Application are presented with the highest possible technical accuracy, the representation on this Application by any means (including, depending on the case, graphic material, images, colors, sounds) is for reference only and does not imply any guarantee regarding the characteristics of the Product purchased.

The features of the chosen Product will be outlined during the purchase process.

The offer of Products is non-binding. In order to complete the purchase, Users are requested to submit a binding order. Only once this order is accepted, the contract is concluded.

PURCHASE PROCESS All the necessary stages, from selecting the product to submitting the order, are part of the purchase process. The purchase process includes the following steps:

The User must specify the desired Product by selecting it, including, where possible, the quantity and specific features, so that it appears in the purchase selection.
Users can review the purchase selection, modify, remove, or add items.
Users will be required to specify their billing address, contact details, and a payment method of their choice.
If the purchase involves shipping a product, Users may need to specify a shipping address.
During the purchase process, the User may, at any time, modify, correct, or change the information provided, or entirely stop the purchase process with no consequence.
After providing all the required information, the User is required to carefully review the order and, afterward, proceed to checkout.

ORDER SUBMISSION When the User submits an order, the following applies:

Each order submitted constitutes an offer to purchase. The submission of the order creates an obligation for the User to pay the price, taxes, and any additional charges and fees as specified on the order page.
If the purchased Product requires active input from the User, such as providing personal information, specifications, or special requests, submitting the order creates an obligation for the User to cooperate accordingly.
Upon submitting the order, Users will receive a receipt. Unless otherwise stated in the relevant communication, this receipt simply indicates the receipt of the order and does not constitute acceptance of the order.

ORDER ACCEPTANCE Unless the receipt of the order expressly includes acceptance of the order, in which case the contract is concluded, the purchase contract is concluded when the User receives the communication accepting the order. Unless availability and at the Owner’s discretion, the order will be accepted without undue delay. In case of non-acceptance of the order, the Owner will issue a refund. Refusal of an order will not entitle the User to claim anything from the Owner, including damage compensation.

PRICES Users are informed during the purchase process and before submitting the order, about any fees, taxes, and costs (including, if applicable, delivery costs) that will be charged.

Prices on this application are displayed:

Including all applicable taxes, duties, and costs.

COUPONS Offers or discounts may be based on coupons. In case of violation of the applicable conditions to Coupons, the Owner may rightfully refuse to fulfill its contractual obligations and expressly reserves the right to take appropriate legal actions to protect its rights and interests.

Unless otherwise stated, the following rules apply to the use of Coupons:

Each Coupon is valid only if used according to the methods and timing specified on the website and/or Coupon;
A Coupon can be applied, in full, only at the time of actual purchase – partial use is not allowed;
Unless otherwise specified, single-use Coupons can be used only once per purchase and, therefore, can be applied only once even in the case of installment purchases;
A Coupon cannot be combined;
The Coupon must be redeemed exclusively within the time frame specified in the offer. After this time, the Coupon will automatically expire, preventing the User from claiming related rights, including cash-out;
The User has no right to any credit/refund/compensation if there is a difference between the value of the Coupon and the value redeemed;
The Coupon is for personal, non-commercial use only. Reproduction, counterfeiting, and trading of the Coupon are strictly prohibited.

PAYMENT METHODS Information regarding the accepted payment methods is provided during the purchase process. Some payment methods may only be available under additional conditions or charges. In such cases, the relevant information is available in the dedicated section of this Application. All payments are processed independently via third-party services. Therefore, this Application does not collect any payment information—such as credit card details—but is notified only once payment has been successfully processed. If a payment through available methods fails or is declined by the payment service provider, the Owner has no obligation to fulfill the purchase order. Any costs or fees arising from failed or declined payments will be borne by the User.

INSTALLMENT PAYMENT OF THE PRICE Payment of the purchase price may be settled in two or more installments, within the terms specified in this Application or otherwise communicated by the Owner. Specific Products may be excluded from this payment model. In case of failure by the User to comply with any of the payment terms, the full amount due will become immediately due and payable.

PAYPAL FUTURE PAYMENTS AUTHORIZATION If the User authorizes PayPal functionality that enables future purchases, this Application will store an identifier linked to the User’s PayPal account. This will authorize this Application to automatically process payments for future purchases or recurring payments for past purchases. This authorization may be revoked at any time, either by contacting the Owner or by adjusting the user settings offered by PayPal.

MAINTAINING OWNERSHIP OF THE PRODUCT Until the full payment of the purchase price is received by the Owner, the ordered Products will not become the property of the User.

DELIVERY Deliveries are made to the address specified by the User and with the methods specified in the order summary. Upon delivery, the User is required to verify the contents of the delivery and report any anomalies without undue delay, using the contact details provided in this document or as described in the delivery slip. Users may refuse to accept the package if visibly damaged.

Goods are delivered to the countries or territories specified in the relevant section of this Application.

Delivery times are specified on this Application or during the purchase process.

Unless otherwise specified in this Application or agreed with the Users, Products will be delivered within thirty (30) days from the purchase.

“Click and Collect” The User may choose to pick up their purchase at one of the “collection points” indicated in the dedicated section of this Application and according to the communicated timings.

Agreed delivery method By agreement with the Owner, the User may arrange for the collection of the purchased goods by a carrier of their choice in a timely manner and at their own risk and expense.

Failed delivery The Owner will not be held responsible for delivery errors due to inaccuracies or incompleteness in the execution of the purchase order by the User, nor for any damage or delays after delivery to the carrier if the latter is arranged by the User.

If goods are not received or picked up at the time or by the deadline specified, the goods will be returned to the Owner, who will contact the User to arrange a second delivery attempt or to agree on the future course of action.

Unless otherwise agreed, any delivery attempt from the second one will be at the User's expense.

USER RIGHTS

RIGHT OF WITHDRAWAL Unless exceptions apply, the User may have the right to withdraw from the contract within the period specified below (typically 14 days), for any reason and without justification. Users can learn more about withdrawal conditions in this section.

Who the right of withdrawal applies to Unless an applicable exception is mentioned below, European Consumers are granted a legal right of withdrawal under EU regulations to withdraw from online contracts (distance contracts) within the specified period applicable to their case, for any reason and without justification. Users who do not meet this qualification cannot benefit from the rights described in this section.

Exercising the right of withdrawal To exercise the right of withdrawal, Users must send the Owner an unequivocal statement of their intention to withdraw from the contract. For this purpose, the User may use the withdrawal form available in the "Definitions" section of this document. The User is free to express their intention to withdraw from the contract by submitting an unequivocal statement in any other suitable manner. To comply with the deadline for exercising this right, Users must send the withdrawal notice before the withdrawal period expires.

When does the withdrawal period expire? For the purchase of goods, the withdrawal period expires 14 days from the day the User or a third party—other than the carrier and designated by the User—takes physical possession of the goods.

For the purchase of multiple goods ordered together but delivered separately or for the purchase of a single good consisting of multiple lots or pieces delivered separately, the withdrawal period expires 14 days after the day the User or a third party—other than the carrier and designated by the User—takes physical possession of the last good, lot, or piece.

Effects of withdrawal Users who correctly withdraw from a contract will be refunded by the Owner for all payments made to the Owner, including, if applicable, those covering delivery expenses.

However, any additional costs arising from the choice of a specific delivery method other than the least expensive standard delivery offered by the Owner will not be refunded.

Such refund will be made without undue delay and, in any case, no later than 14 days from the day the Owner is informed of the User’s decision to withdraw from the contract. Unless otherwise agreed with the User, refunds will be made using the same payment method used for the original transaction. In any case, the User will not incur any cost or fee as a result of such a refund.

For the purchase of physical goods Unless the Owner has offered to collect the goods, Users must return the goods or deliver them to the Owner, or to a person authorized by the Owner to receive the goods, without undue delay and in any case within 14 days from the day they communicated their decision to withdraw from the contract.

The deadline is met if the goods are handed over to the carrier or otherwise returned as indicated above, before the 14-day period expires for the return of the goods. The refund may be withheld until the goods are received or, if earlier, until the User provides proof of having returned the goods.

The User is responsible only for the decrease in value of the goods resulting from handling the goods beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

The return shipping costs are borne by the User.

Exceptions to the right of withdrawal The right of withdrawal does not apply to contracts:

For the supply of goods that are custom-made or clearly personalized;
For the supply of sealed goods that are not suitable for return for hygiene or health protection reasons and have been opened after delivery.

Legal warranty of conformity for goods Under EU law, merchants guarantee the conformity of the goods they sell for a minimum period of 2 years from delivery. This means that merchants must ensure that the purchased goods meet the promised quality, or the quality reasonably expected, functionality, or characteristics for at least two years after delivery to the buyer.

If Users qualify as European Consumers, the legal warranty of conformity applies to items available on this Application in accordance with the laws of the country of their habitual residence.

National laws of such countries may grant such Users broader rights.

In particular, Consumers based in France can exercise warranty rights within two years from the delivery of the good without having to provide proof of the defect or non-conformity of the good. The time frame during which the Consumer is exempt from providing proof of the defect is reduced to six months for used goods.

When exercising warranty rights, the Consumer may choose between requesting a replacement or repair of the defective good under the conditions provided by the French Consumer Code.

This legal warranty of conformity applies regardless of any commercial warranty offered by the Owner.

Consumers may also exercise their right of warranty for hidden defects in accordance with the relevant provisions of the French Civil Code, choosing between canceling the purchase or requesting a price reduction.

Consumers who do not qualify as Europeans may benefit from the legal warranty of conformity under the legislation of their country of habitual residence.

Money-back warranty for goods Without prejudice to the applicable legal rights, the Owner grants Users the right to cancel a purchase they are not satisfied with and receive a refund, within 15 days from the day the purchased good was delivered.

The Owner will refund the price of the purchased Product using the same payment method used for the original transaction. To exercise this right, Users must send an unequivocal communication to the Owner. Although no justification is required, Users are requested to specify the reason for requesting the money-back warranty.

Within the same period indicated above, the User must also return the purchased good at their own expense, ensuring that it is intact, clean, and suitable for resale. The goods must be returned in the original packaging. Upon receiving the goods, the Owner will verify that all applicable conditions for the money-back warranty are met and, if so, will refund the purchase price.

Liability and indemnity

EU USERS

Indemnity The User agrees to indemnify and hold the Owner and its affiliates, subsidiaries, officers, directors, agents, co-brands, partners, and employees harmless from and against any claim or demand—including, but not limited to, legal fees—made by third parties due to or in connection with any negligent use or connection to the Service, violation of these Terms, violation of any third-party rights, or legal provision by the User or their affiliates, officers, directors, agents, co-brands, partners, and employees to the extent permitted by applicable law.

Limitation of liability Unless explicitly stated otherwise and without prejudice to applicable product liability laws, Users will have no right to seek compensation for damages from the Owner (or any individual or legal entity acting on its behalf).

This does not apply to damages to life, health, or physical integrity, damages arising from the breach of a fundamental contractual obligation such as any obligation strictly necessary to achieve the purpose of the contract, and/or damages arising from willful misconduct or gross negligence, provided this Application has been used appropriately and correctly by the User.

Unless damages are caused by willful misconduct or gross negligence, or impair life, health, or physical integrity, the Owner will be liable only to the extent of typical and foreseeable damages at the time the contract was made.

In particular, within the above limits, the Owner will not be liable for:

Any loss of business opportunities and any other loss,

even indirect, suffered by the User (such as, but not limited to, business losses, loss of revenue, income, profits, or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, etc.);

Damages or losses arising from interruptions or malfunctions of this Application due to force majeure, such as unforeseen and unpredictable events, and in any case, beyond the Owner's control, such as, but not limited to, failures or disruptions of phone lines or electricity, Internet and/or other transmission means, unavailability of websites, strikes, natural disasters, viruses and cyberattacks, disruptions in the provision of third-party products, services, or applications;
Any losses that are not the direct consequence of a breach of the Terms by the Owner.

Common provisions

NO WAIVER The failure of the Owner to claim any right or provision under these Terms will not constitute a waiver of that right or provision. No waiver will be considered a further or continuing waiver of such term or any other term.

SERVICE INTERRUPTION To ensure the best level of service, the Owner reserves the right to interrupt the Service for maintenance, system updates, or any other modifications, providing appropriate communication to the Users.

To the extent permitted by law, the Owner may also decide to suspend or terminate the Service entirely. In the event of termination of the Service, the Owner will cooperate with Users to allow them to withdraw their Personal Data or information in accordance with applicable law.

Furthermore, the Service may not be available for reasons beyond the Owner's reasonable control, such as "force majeure" (e.g., union actions, infrastructure failures or blackouts, etc.).

RESALE OF SERVICES Users may not reproduce, duplicate, copy, sell, resell, or exploit any part of this Application and its Service without the prior written consent of the Owner, granted either directly or through a legitimate resale program.

PRIVACY NOTICE For information on the use of their personal data, Users should refer to the privacy policy of this Application, which is an integral part of these Terms.

INTELLECTUAL PROPERTY RIGHTS Unless otherwise specified in these Terms, all intellectual property rights, such as copyrights, trademarks, patents, and design rights related to this Application are the exclusive property of the Owner or its licensors and are subject to protection under applicable laws or international treaties related to intellectual property.

All trademarks, whether nominative or figurative, and all other signs, trade names, service marks, and trademarks are, and remain, the exclusive property of the Owner or its licensors and are subject to protection under applicable laws or international treaties related to intellectual property.

AMENDMENTS TO THESE TERMS The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of such changes.

Such changes will affect only the relationship with the User for the future.

The continued use of the Service will mean the User's acceptance of the amended Terms. If Users do not wish to be bound by the changes, they must stop using the Service. Failure to accept the modified Terms may authorize either party to terminate the Agreement.

The previous version of the Terms will govern the relationship before the User’s acceptance. The User may obtain any previous version from the Owner.

Any modification to these Terms must be communicated in writing no later than one month before they take effect. If the Consumer does not accept the modified Terms, they will have the right to withdraw from the Agreement without penalty or right to seek compensation up to four months from the day the modified Terms become effective.

If required by applicable law, the Owner will specify the date when the modified Terms will take effect.

ASSIGNMENT OF THE CONTRACT The Owner reserves the right to transfer, assign, novate, or subcontract one or all of the rights or obligations provided under these Terms, taking into account the legitimate interests of the User. Provisions related to the modification of these Terms will apply accordingly.

Users may not assign or transfer their rights or obligations under these Terms in any way without the Owner’s written consent.

CONTACT All communications related to the use of this Application must be sent using the contact details provided in this document.

SEVERABILITY If any provision of these Terms is considered or becomes invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision will not affect the validity of the remaining provisions, which will remain in full force and effect.

U.S. Users Any invalid or unenforceable provision will be interpreted, construed, and reformed to the extent reasonably necessary to make it valid, enforceable, and consistent with its original intent. These Terms constitute the entire Agreement between Users and the Owner regarding the subject matter of this document and supersede all other communications, including but not limited to all previous agreements, between the parties regarding this subject matter. These Terms will be enforced to the maximum extent permitted by law.

EU Users If any provision of these Terms is or is found to be void, invalid, or unenforceable, the parties will do their best to find, in an amicable manner, an agreement on valid and enforceable provisions, thus replacing the void, invalid, or unenforceable parts. In case of failure to observe such provisions, the void, invalid, or unenforceable provisions will be replaced with the applicable legal provisions, if allowed or provided by applicable law.

Applicable Law These Terms are governed by the law of the place where the Owner is based, as indicated in the relevant section of this document, regardless of conflict of laws principles.

Exceptions for European Consumers However, regardless of the above, if the User qualifies as a European Consumer and has habitual residence in a country where the law provides for a higher standard of consumer protection, such higher standards will prevail.

JURISDICTION The exclusive jurisdiction to decide any dispute arising from or in connection with these Terms lies with the courts of the place where the Owner is based, as highlighted in the relevant section of this document.

Exceptions for European Consumers The above does not apply to Users who qualify as European Consumers, nor to Consumers based in Switzerland, Norway, or Iceland.

Consumers from the United Kingdom Consumers based in England and Wales may initiate legal proceedings related to these Terms in English and Welsh courts. Consumers based in Scotland may initiate proceedings in Scottish or English courts. Consumers based in Northern Ireland may initiate proceedings in Northern Irish or English courts.

Dispute Resolution

AMICABLE DISPUTE RESOLUTION Users can submit any disputes to the Owner, who will attempt to resolve them amicably.

Without prejudice to the Users' right to take legal action, in case of any dispute related to the use of this Application or the Service, Users are invited to contact the Owner using the contact details provided in this document.

The User can file a complaint including a brief description and, if applicable, the details of the related order, purchase, or account, to the email address of the Owner specified in this document.

The Owner will process the complaint without undue delay and within 7 days of receiving it.

AMICABLE DISPUTE RESOLUTION BETWEEN USERS Users may submit disputes with other Users arising from their interaction through this Application to the Owner, who will then attempt to mediate the conflict in order to reach an amicable solution. Without prejudice to the Users' right to go to court, if such a dispute arises between Users in relation to the use of this Application or the Service, Users are invited to contact the Owner using the contact details provided in this document.

ONLINE DISPUTE RESOLUTION FOR CONSUMERS The European Commission has set up an online platform for alternative dispute resolution, providing a non-judicial method for resolving any dispute related to and arising from online sales and service contracts.

As a result, any European consumer may use this platform to resolve any dispute arising from online contracts. The platform is available at the following link.

Germany: Dispute resolution procedure with consumer arbitration boards The Owner does not participate in alternative dispute resolution procedures for Consumers under the German Verbraucherstreitbeilegungsgesetz.

France: Mediation Within one year from submitting a written complaint to the Owner regarding any dispute arising from these Terms, Consumers have the right to initiate a mediation procedure before any mediation body authorized by the French government. The relevant list is available at the following link.

DEFINITIONS AND LEGAL REFERENCES This Application (or this Application) The property that enables the provision of the Service.

Agreement Any legally binding or contractual relationship between the Owner and the User, governed by these Terms.

Voucher Any code or voucher, in paper or electronic form, that allows the User to purchase the Product at a discounted price.

European (or Europe) Applies if a User is physically present or has their legal residence within the EU, regardless of nationality.

Example withdrawal form Addressed to: Caleffi S.p.a Via Belfiore, 24 - 46019 Viadana (Mantova) Email: customer.care@caleffionline.com (mailto:customer.care@caleffionline.com)

I/we hereby notify the withdrawal from my/our sales contract for the following goods/for the provision of the following service:

(insert a description of the goods/services subject to the respective withdrawal)

Ordered on: _____________________________________________ (insert the date)

Received on: _____________________________________________ (insert the date)

Name(s) of the consumer(s): _____________________________________________

Address of the consumer(s): _____________________________________________

Date: _____________________________________________

(signature if this form is notified in paper format)

Owner (or We) Indicates the person(s) or legal entity(ies) providing this Application and/or the Service to Users.

Product A good or service available for purchase through this Application, such as physical goods, digital files, software, booking services, etc. The sale of Products may form part of the Service.

Service The service provided by this Application as described in these Terms and on this Application.

Terms All applicable provisions for the use of this Application and/or the Service as described in this document, including any other related documents or agreements, and as updated from time to time.

User (or You) Indicates any individual or legal entity using this Application.

Consumer Any User qualifying as an individual who accesses goods or services for personal use or, more generally, acts for purposes outside their commercial, business, craft, or professional activities.